RETURNS, EXCHANGES & REFUNDS

Returns & Exchanges

Trinbago Souvenirs is committed to providing quality products and ensuring your order reaches you in excellent condition.

If for any reason you are not completely satisfied with your purchase, you may request a return, replacement or exchange, subject to the conditions below.

5 Day Return Window

Eligible items must be received by us within 5 days of delivery.

✓ Original Condition

Items must be unused, unworn and returned with all original packaging.

🧾 Proof of Purchase

Your Trinbago Souvenirs invoice must accompany the return.

✓

What You Can Return

We accept eligible returns on merchandise that is in new condition and includes its original packaging and materials, including tags, gift bags and boxes where applicable.

The item must be unused, unworn and undamaged.
All original packaging and accompanying materials must be included.
The item must be received by Trinbago Souvenirs within 5 days of the original delivery date.
Proof of purchase or the original Trinbago Souvenirs invoice is required.

What You Cannot Return

Certain products cannot be accepted for return.

Items that are no longer in new condition.
Items missing their original packaging, tags, gift boxes, accessories or accompanying materials.
Items that have been customized, personalized or altered to meet customer specifications.
Items received by Trinbago Souvenirs more than 5 days after the original delivery date.
Items that have been worn, used, damaged or altered while in the customer's possession.
Earrings and other hygiene-sensitive products once worn or used.

What You Need to Know

Please inspect your order promptly upon receipt for shipping errors or manufacturing defects.
Defective merchandise or an incorrect item must be reported within 5 business days of receipt.
Before returning any item, please contact Trinbago Souvenirs for return instructions.
If an item is returned because of a confirmed manufacturing defect or because we shipped the incorrect item, Trinbago Souvenirs will cover the reasonable shipping costs associated with the return.
For returns made for any other approved reason, all return shipping costs are the customer's responsibility.
Where a replacement item must be shipped, the customer may also be responsible for the replacement delivery charge unless the return resulted from our error or a confirmed manufacturing defect.
We recommend using TTPost or another reliable local carrier with tracking where available.
Trinbago Souvenirs is not responsible for return packages that are lost while in transit to us.
Original shipping charges are not refundable unless the return is the result of a confirmed manufacturing defect or an incorrect item being shipped.

↩

How to Return an Item

Contact Trinbago Souvenirs to obtain return instructions.
You may return the eligible item in person to: #1 Morequito Avenue, Valpark Shopping Plaza, Valsayn.
Safely package the item and include all original packaging, tags, accessories, the invoice and any accompanying materials.
Return shipping costs are paid by the customer unless the return is due to a confirmed manufacturing defect or an incorrect item shipped by Trinbago Souvenirs.
Once received, the item will be inspected by our customer service team before a refund, store credit, replacement or exchange is approved.

⌕

Inspection & Approval

Returned items are inspected after receipt to confirm that they meet our return requirements.

An item that is received in a used, worn or damaged condition, or without all original packaging and materials, may not qualify for refund or exchange.

An unapproved item may be returned to the customer at the customer's expense or collected from our Valpark Shopping Plaza location.

Ordering Multiple Items

If a customer purchases one item and returns that item under an approved return, there is no restocking fee.

If a customer purchases more than one item and returns one or more of those items, a 15% restocking fee may apply to each returned item.

This policy helps discourage ordering multiple products solely for comparison purposes, which increases handling and operating costs.

Once an approved return is processed, the applicable refund will be issued less any qualifying restocking fee.

Refunds & Store Credit

Once the returned item has been inspected and approved, a refund, store credit, replacement or exchange will be processed as applicable.

Approved refunds are normally processed within 4–7 business days after approval of the returned merchandise.

Refunds may be issued by online bank transfer or company cheque.

Company cheques may be collected at:

#1 Morequito Avenue
Valpark Shopping Plaza
Valsayn, Trinidad

Important

The returned item must be received by Trinbago Souvenirs within 5 days of the date the original order was delivered. Returns received after this period may not be accepted.

All merchandise must be returned in the same condition in which it was supplied, unworn, unused and undamaged.

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